Bright Horizons Maidstone Turkey Mill Day Nursery & Preschool

I simply cannot rate Bright Horizons Turkey Mill highly enough – they are absolutely amazing! My son has been attending for over six months, and he’s not only thriving but also happily walks in every day with a big smile. It’s such a joy to pick up my happy little boy, knowing he’s in such caring hands with all the wonderful key workers. This experience has been a complete contrast to the nightmare I had with a childminder when I first returned to work after maternity leave. At that time, I had heard negative things about nurseries and didn't even consider them an option. After viewing several nurseries, none compared to this one! Yes, they might be a little more expensive than others, but in my opinion, it’s worth every penny. The care they provide is exceptional. They treat all the children with love and respect, and their approach to learning through play is outstanding. As parents, we get daily updates via the app, filled with photos and details of all the fun and creative activities the key workers have planned. They’re also open to suggestions and celebrate a wide variety of national days, creating a strong sense of community and fostering an inclusive environment. As a mom who is especially protective of my miracle baby, I feel completely confident and happy leaving my son in their care. Thank you to all the lovely ladies at Bright Horizons Turkey Mill – you all deserve so much recognition for the incredible work you do!

I couldn't recommend Bright Horizons Maidstone Turkey Mill Day Nursery & Preschool highly enough. They are supportive, encouraging and engaging with all of the children and support each child's individual development. During the last few months, whilst our daughter has been within the setting, she has developed more than we could have imagined. Her eating has improved leaps and bounds and her concentration with tasks has improved too. All the staff here are highly approachable and have a genuine care for the children here. There have been a couple of unavoidable changes to staffing in the rooms recently and they have been handled with care to ensure the children remain happy and confident. Thank you for being so caring, educational and professional!

My son has been going for 2 years now and has been through the baby room and now in toddlers. When I pick him up at the end of the day he is always full of smiles and tells me all about his day which usually involves playing on "his motorbike". Some staff are more chatty than others during pick up which is nice when being told about all the things he has been doing. The app is updated with photos and its lovely seeing the naturalness of all the children that are playing and learning. The "admin" staff are always extremely helpful and whenever the forms are out, are always willing to spend some time to run through any problems. I have nothing but praise for the team who as all mothers know are under extreme pressure with all the added funding (which we're all grateful for!!) I'm sure son number 2 will enjoy it just as much. Thanks Team!!!

My daughter attended this setting. Nursery was amazing, Rowanna & Demi are such a credit to this place. My daughter started to learn to eat different things as id asked for help with this & also use the toilet. She started in nappies and finished nursery 100% clean. However, management changed during this time and around this time, fees increased, which is fine, but when I asked for a breakdown, management told me complete nonsense and said if i couldn't afford it to basically go elsewhere. Obviously then I felt like I did not want to attend and received an apology; 'Good Afternoon, Firstly I would like to apologise if I came across rude on the phone, that was not my intention and I am sincerely sorry. Upon reflection I should have called you back at a time where I could explain in more detail and made it clearer, I am new in post and I was assuming the incorrect information which I should not have done. Moving forward I have learnt a few things from our conversation, we should be issuing a welcome letter with the fees clearly stated on it therefore if there were any queries they could be cleared up before parents receive their first invoice. I understand that the fees sheet can sometimes not be that clear. I have spoken to Jenny Claydon our Regional Director and she said you are thinking about whether or not to return, I hope that we could re-connect and build a relationship, I am very sorry for upsetting you, that was not my intention. Once again my apologies for upsetting you.' Considering how much you pay for this place, you don't expect this at all! But as my daughter was settled, I let the incident go. Onto Pre-School we go. There had already been a-lot of 'new staff' in and out, causing a feeling of unsettledness for the children, with the different faces etc. I can only assume that with their extortionate fees they need to maybe pay their staff more to stay. Next, my daughter, who has always loved going to school, began crying and not wanting to go in due to a little boy bullying her. I asked staff and they said they'd keep an eye. It continued for a few weeks. Things like pulling her clothing! Pushing her over! Spitting! Appalling! I even asked her how her day was in front of staff when collecting, where she'd tell me this, and they said nothing comforting! No one cares once theyve had their months fees. I asked my daughter what she wanted to do, go back or leave and go elsewhere. She opted to leave and went straight away to a new preschool and she was back to her usual excited loving school self! The place costs too much for a less than standard setting. The foods good. Thats all the positive. A couple of outstanding staff. Rest don't care or are too stretched with not enough of them there. When i explained she was leaving, they honestly was too busy to care! It was like sorry number 203 is leaving, we will accept your written notice bye bye. Whereas at the new setting, they genuinely care for your child. I wish Id found Cherubs sooner! The staff treat your baby like their own. There are never any issues. That place deserves the fees Bright horizon charge! But actually are an unbelievable fraction of it! But we live and learn. Look into options carefully.

Дъщеря ми посещава градината година и половина вече и е супер щастлива там. Харесва й отношението на персонала, храната е прясно приготвена, заниманията са страхотни и обучителни тип монтесори. Поддържат чисто.

My daughter loves to be there. Good nursery, good staff, good food 5/5

My daughter loves going to Turkey Mill and has done for the whole time she has been there (3 years). The staff are wonderful and have helped greatly with her development over the years, they always accommodate any requests we have, the facilities are fantastic and food varied and healthy. Positive Responsiveness, Reliability, Quality, Professionalism, Value

Both my little ones absolutely love it here, the staff are always so helpful and so welcoming. My eldest talks about all the lovely food she gets to eat and how much they can play in the garden, she has made friends with lots of the children but has a particularly strong bond with one of the other little girls and it’s so so lovely to see as she gets so excited to see her. My youngest has taken a little longer to settle but the staff have been amazing and he has a brilliant time and always goes on about how much fun he’s had. I honestly can’t recommend this nursery enough. Positive Reliability, Quality, Professionalism