Bright Horizons Hatch End Day Nursery & Preschool

My daughter really thrived at this nursery. She was so happy to go to nursery everyday and she learned so much and enjoyed all the activities. The staff are so lovely, kind and caring, I am still in touch with them eventhough my daughter left a couple of years ago.

Excellent nursery. Staff very professional and friendly and great facilities.

Excellent nursery - all of the staff provide outstanding care to our child. They really care for his individual needs and he couldn’t be happier there. Great facilities too. Would highly recommend. Positive Responsiveness, Reliability, Quality, Professionalism

! Parking is a nightmare and end up blocking the roads ! Negative Professionalism

Went to this nursery for a tour through a recommendation. But unfortunately we will not be returning to enrol our children. The nursery was extremely busy and the rooms were a tip. I know it is a nursery but the children seemed bored, not engaging in anything and we’re aimlessly just walking around doing nothing! The person doing the tour was quite abrupt and seemed like they didn’t want to be there. I understand the nursery is under new management, maybe this has something to do with it? But from my experience we will not be returning.

We have sent all three of my children to this nursery (formerly Asquith) and the staff and facilities here are amazing compared with others that we considered. We are full time working parents and we couldn't have asked for better care of our little ones - the staff are attentive, supportive and are always willing to listen and address any queries you may have. Although they are on the pricier side of nurseries in the area, I wouldn't hesitate to recommend this nursery to any prospective parent. I have read reviews about parking issues and my comment on this is at least they have parking, it's been an issue a handful of times but mainly where parents haven't been considerate parkers and it's one where you don't have to look out for a parking attendant!

Wonderful nursery!! My baby settled in well to the baby room, all of the staff in the nursery were very welcoming and attentive. We were able to book the days that we wanted without any trouble or waiting list and even met the chef to discuss menus. :)

Our 2 year old settled quickly and well. Very warm and friendly staff. Our daughter loves going to her nursery and always comes back with a big smile. Yes, parking is an issue and admin could do better, but it's a 5 star nursery for what really matters.

Highly disappointed with the management at hatch end nursery. They misinform about packages and details. They do not communicate with each other and at the end the parent and child are left to suffer. They tell you that they accept 2 years old funds and as soon as your child has settled in and all of the paperwork is done, they inform you that you have to top up above the funding or your child can no longer come. Extremely disappointed and will be making a formal complaint to the ofsted and the company as well. I would not recommend this nursery to any other parents.