Bright Horizons Epsom Waltham House Day Nursery & Preschool

This nursery continues to delight me even after 5 years (two children have attended). The staff always show a deep interest in your child, consider their individual needs and growth, tailoring support to suit. They are always open to feedback & bring helpful suggestions. The team really go above and beyond. The facilities are fantastic, the variety of activities available throughout the rooms are well suited to develop children and both my children have loved being in this nursery. Building bonds with the staff, and setting them up with life skills, been a joy to see them develop here.

This nursery is absolutely fantastic! My daughter felt at ease from her first day. The Bright Horizons app is regularly updated by the staff members throughout the day. The manager Eve has been very easy to communicate with and has kindly accommodated requests wherever possible. Nipa was my daughter’s first key worker and she has been absolutely amazing with her! All of the carers that my daughter was with have been lovely. They really engage children in a range of different activities. I honestly don’t have a negative point to state about this nursery.

Warm, welcoming and bright nursery! Recently rated outstanding, and better than other nurseries in the area that I saw. Would highly recommend sending your child here.

Beautiful Nursery the staff are all brilliant my son’s love it here, food is great they helped my elder son over come his early picky eating habits and they are getting him ready for School with all his early years learning

Worst place to send your child. Staff would not inform us of specific incidents at pick up and how they handled these. An assistant member of staff was threatening to take his comforter if he wouldn't stop crying - because he was missing his mum so the 3-year old had no other choice but stop as he didn't want to lose his comforter too. When things would go wrong during garden playtime the teacher would leave him alone in a room to look at the other children playing from the window. It is shocking that we only find out about these things now, a few years later, that he has grown up and he can express himself and we were not made aware from the nursery.

The worst experience ever for me and my daughter, They didn’t give her a trial before starting only one hour and they said she is ready to come but she wasn’t ready at all, she went 3 times and she becomes very stressed, upset and doesn’t want to go I called them about this they refused to stop her even she didn’t take her trial (they said we offer the trial but you choose to start. this never happened and I have all the emails)Then it’s ended up by charging me £760 for 6 days every day less than 4 hours Negative Responsiveness, Quality, Professionalism

This is an absolutely fabulous nursery! My son loves it and I do too! It is so important to find the right place for your family, with people you can trust 100%. The staff is fantastic, all rooms and their garden are of very high quality and the children have a variety of activities on a daily basis. Highly highly recommend! Positive Responsiveness, Reliability, Quality, Professionalism, Value

A fantastic nursery, where our boy has thrived. The staff and facilities are second to none. Special mention to Robyn, with whom our son has created a very stong bond. Thank you.