Bright Horizons Wokingham Day Nursery & Preschool

Nursery was good, but had horrible experience with the finance department. They never acknowledged payment properly. Please make sure you get a no-due email from the nursery before you leave. They came back to me after more than a year about some payments that were due, with out any proper explanation. After all the conversations, I decided to pay after they accepting their mistake. It has been 1 month now with no acknowledgement inspite of repeated chasing. Horrible experience, will never recommend them.

I have had one child attend from 1-4 years and now a second who is currently in his last year. I all this is nearly 7 years of child support. Without any experience of other (equivalent) nurseries I have to say that in general the quality is good. My children are happy, fed, make friends, do a variety of activities and do (have) enjoy(ed) their time their. They both talk about the staff very positively. Like all organisations it has had a couple of challenges (the most recent one referred to by a previous reviewer). As much as this is not ideal, this is the real world and the issues dealt with. The reality is these seem to be more of an organisational nature than hands on care. As a parent of children that go to this nursery I am happy with my children going there. More importantly, my child is happy going there - and a safe fun environment is ultimately what matters. Positive Responsiveness, Reliability